Versions Compared

Version Old Version 4 New Version 5
Changes made by

Natallia_Mendzel@epam.com

Natallia_Mendzel@epam.com

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Resolution Time is a time period from the moment a case is created till the moment it gets a 'Done' status.


Info
titleDetailsCalculation notes
  • Time is measured in hours.
  • Case means an issue type of a particular priority/severity according to the table in Project Settings>Task Tracking System>On-time delivery targets.
  • 'Done' status is a any status from the column 'Done' in Project Settings>Task Tracking System>Workflows.

...