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Target Fulfillment helps to reveal how well a team deals with items of a high importance. If delivery targets are continuously violated a software development process in a team should be reviewed for efficiency.

Questions it answers:

• helps to understand whether a team meets SLA targets
• helps to reveal how well a team deals with items of a high importance
• shows how a team handles requests
• shows how the team is accurate with estimations in the cases when team is required to set expectations basing on historical data
• shows how fast a team is identifying/removing roadblocks
• shows if the team’s WIP is broken
• helps to understand whether a team meets SLA targets

How metric works

Chart overview

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• Issue ID;
• Type;
• Priority;
• Summary.

What metric means

1. Testing starts late on time
2. Not ready for development backlog is taken into work
3. Unexpected blockers or dependencies during Sprint execution
4. Uncontrolled scope volatility
5. Too many dependent teams or stakeholders

Calculation

Reaction Time is a time period from the moment a case is created till the moment its initial workflow status is changed to another.

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