Purpose
Target Fulfillment shows a percentage of delivery cases when time spent for processing a delivery case met the target set for it.
How metric helps
Target Fulfillment helps to reveal how well a team deals with items of a high importance. If delivery targets are continuously violated a software development process in a team should be reviewed for efficiency.
How metric works
Chart overview
Chart shows a percentage of delivery cases - Axis Y met the delivery target by priority/severity - Axis X.
On hover over a column a hint appears with the following info:
- Delivery target - set in Project Settings>Task Tracking System>On-time delivery targets;
- Average reaction/resolution time.
By click on a point a pop up appears with the following information got from a task tracking system about issues do not meet delivery targets:
- Issue ID;
- Type;
- Priority;
- Summary.
Calculation
Reaction Time is a time period from the moment a case is created till the moment its initial workflow status is changed to another.
Resolution Time is a time period from the moment a case is created till the moment it gets a 'Done' status.
Calculation notes
- Time is measured in hours.
- Case means an issue type of a particular priority/severity according to the table in Project Settings>Task Tracking System>On-time delivery targets.
- 'Done' status is a any status from the column 'Done' in Project Settings>Task Tracking System>Workflows.
Data Source
Data for the metric can be collected from a task tracking system (Jira, TFS, Rally, etc.).