Purpose

Target Fulfillment shows a percentage of delivery cases when time spent for processing a delivery case met the target set for it.

How metric helps

Target Fulfillment helps to reveal how well a team deals with items of a high importance. If delivery targets are continuously violated a software development process in a team should be reviewed for efficiency.

How metric works

Chart overview

Chart shows a percentage of delivery cases - Axis Y met the delivery target by priority/severity - Axis X.

TelescopeAI User Guide > Reaction/Resolution Target Fulfillment > image2019-7-8_11-8-6.png

On hover over a column a hint appears with the following info:

Delivery target - set in Project Settings>Task Tracking System>On-time delivery targets;
Average reaction/resolution time.

By click on a point a pop up appears with the following information got from a task tracking system about issues do not meet delivery targets:

Issue ID;
Type;
Priority;
Summary.

Calculation

Reaction Time is a time period from the moment a case is created till the moment its initial workflow status is changed to another.

Resolution Time is a time period from the moment a case is created till the moment it gets a 'Done' status.

Time is measured in hours.
Case means an issue type of a particular priority/severity according to the table in Project Settings>Task Tracking System>On-time delivery targets.
'Done' status is a any status from the column 'Done' in Project Settings>Task Tracking System>Workflows.

Data Source

Data for the metric can be collected from a task tracking system (Jira, TFS, Rally, etc.).