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Info
titleCalculation notes
  1. Time is measured in hours.
  2. Case means an issue type of a particular priority/severity according to the table in Project Settings>Task Tracking System>On-time delivery targets.
  3. 'Done' status is a any status from the column 'Done' in Project Settings>Task Tracking System>Workflows.

Data Source

Data for the metric can be collected from a task tracking system (Jira, TFS, Rally, etc.).

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